Planet Fitness Reviews

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General rating

2.6/5.0

Of the 45 reviewers, 17 (37.78%) recommend this store.

Customer reviews

5

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What is your rating for Planet Fitness?

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What am I paying for?

It isn't very acceptable to go to work out and find every machine having some teenager sitting on it just on their phone. I will watch them sit there for over 30 mins and not work out once. Staff does not do rounds on the floor. All they do is sit behind the front desk on THEIR phones too. The 30 min work out is not being used correctly and that is disturbing. I'm a Black Card member and I'm not getting the full privileges that I am paying for. I understand there is a Summer program for the local highschoolers (which is fantastic) but are they being advised of the etiquette and correct way to behave at the gym?

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0

Sheila78

Reviewed on: Jul 01, 2023

I definitely like the no judgment zone

I definitely like the no judgment zone. My son and I go together and has help us to become closer than before. I also like the fact that is not crowded and that I can use the massage chair or the aqua massage after a workout. The place is always clean and you can concentrate on the workout.

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0

Harvey990

Reviewed on: Jul 01, 2023

Recommends this store!

Good for old and young!

I finished my cardiac rehab and was looking to keep it going so I came here and it has every program anybody would need! They have a summer program for teenagers and my 4 grandkids signed up and they love it! One of them ask every day if she can go workout!!!!

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0

Harold281

Reviewed on: Jul 01, 2023

Recommends this store!

Better Than It Was!!!

I've been a member of Planet Fitness for over a decade now and I have to say, the gym has never looked better. The new management, led by Julie and her team, has really done a fantastic job of keeping everything clean and in top-notch condition. The equipment is always in perfect working order, and the gym floor is spotless. Plus, the staff is always welcoming and hospitable, which makes for a great atmosphere. It's really unfortunate that Julie and her team aren't getting the recognition they deserve from the gym's members. I've noticed that some of the members are incredibly ungrateful and disrespectful. They would rather leave negative reviews for being politely asked to clean up after themselves than leave positive ones for the hard work and efforts made by Julie and her staff. It's really a shame when people can't appreciate the hard work and dedication that goes into making a great gym like this one. -JB

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0

Tammy.Bishop

Reviewed on: Jul 01, 2023

Recommends this store!

All the staff are wonderful.

All the staff are wonderful. One staff member in particular welcomes me with a big smile and says good morning every time he sees me. Cameron is wonderful!! Outstanding customer service! I exercise early morning, so it is very nice for the staff to great you with a smile.

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0

Carmen.Murray

Reviewed on: Jul 01, 2023

Recommends this store!

Personal trainer

I enrolled in design your own program and I have Preston as a personal trainer. He has gone above and beyond helping me with my strength and balance he shows me how important the exercise he shows me helps me to improve I am very pleased with planet fitness. Findlay Ohio

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0

Salvador

Reviewed on: Jul 01, 2023

Recommends this store!

Plenty of nice equipment

Plenty of nice equipment. Staff is friendly and helpful. Just don’t ask the hours. You will get a different answer each time. The Black Card is well worth it. The massage bed and chair are amazing. Tanning beds and stand up are phenomenal.

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0

Brandon S.

Reviewed on: Jul 01, 2023

Recommends this store!

NOT EASY TO CANCEL MEMBERSHIP

It is clean, but that is about all I can really state about the club. I had to undergo major surgery, could not drive anywhere, have not been able to visit the club for months, am restricted to a walker and have been labeled as "disabled". I have tried to cancel my membership, but they refuse to do so unless I physically come in to the club to sign a document. In today's technological society, shouldn't they be able to offer a disabled person an online form to send via email so that I can cancel? I have not been for 8 months, am unable to go, but I am still paying dues.

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0

Heather J.

Reviewed on: Jun 30, 2023

I have worked out at many gyms and…

I have worked out at many gyms and impressed how clean it is. Most of the customers actually clean equipment after using and putting their weights back. I also see the staff constantly cleaning equipment. Nice gym

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0

Albert.Kuhn

Reviewed on: Jun 30, 2023

Recommends this store!

Overall

Overall, good experience. I wished some specific customers wouldn’t use the gym as their personal own as they grab a station and take 2-3 sets of dumbbells then leave the area to grab a couple of free weights and run up and down the aisle while that bench or station and weights could be utilized. Just saying, be courteous to the other members that could be working out when they are not using the equipment.

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0

Tucker

Reviewed on: Jun 30, 2023

Recommends this store!

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FAQs by the Kupn Community

Are there other similar companies to Planet Fitness that are less expensive or better?

Leah.Hoffman Nov 02, 2022

No there is definitely no other similar companies to planet fitness prices

Foster960 Jul 16, 2022

Wv fitness has better pricing and better staff and cleaner environment to work out in Major perk a pool and steam rooms

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Why are the staff so rude.

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Is Planet Fitness a scam or a legit company?

Raul G. Oct 24, 2020

They charge your card without knowing. Then don't refund it. Even also they will damage your credit rating. What a disappointment.

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